PRIMARY RESPONSIBILITIES

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• Diligently and professionally employ both written and verbal communication skills with customers
  to move projects along or cultivate potential projects

• Respond to email / telephone inquiries from external / internal customers within 24 hours.

• Be involved with customers including booking their sales orders, researching /
  resolving their problems, providing production and/or product information, and overseeing projects

• Be able to read and convey the information on blue prints and perform take-offs for various types of customer décor and fixture requirements

• Work with Project Managers on all aspects of sales orders and processing them within 24 hours of receipt.

• Tracking of sales orders to ensure complete and timely shipping.

• Coordinate shipping of products, resolve freight discrepancies, and process freight invoices.

• Manage, maintain and update customer information, inventory and invoicing within internal
  software.

• Provide custom reports when needed.

• Work with IT department to develop custom reports or website portal when needed.

• Support President and EVP of Operations in various administrative duties when needed.

• Meet with clients as needed, including possible day travel to client headquarters or to retail
  store locations.

 

Qualifications
 

• Excellent professional communication and writing skills.

• Ability to research and resolve client inquiries and complaints.

• Strong administrative and superior organizational skills.

• Excellent PC Skills that include MS Office / Word / Excel/ Powerpoint/ Adobe Suite/ Visual

• Ability to handle multiple projects.

• Ability to make logical decision, prioritize workload, track multiple projects, manage multiple
  deadlines, for multiple customers

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Education / Experience

• Bachelor of Science Degree preferred.

• 2-5 years of experience in similar role in a fast paced work environment.

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Send resume to: matthew.wood@offthewall.net or steve.melnick@offthewall.net