Account Manager
PRIMARY RESPONSIBILITIES
​
-
Diligently and professionally employ both written and verbal communication skills with customers
to move projects along or cultivate potential projects -
Respond to email / telephone inquiries from external / internal customers within 24 hours.
-
Be involved with customers including booking their sales orders, researching /
resolving their problems, providing production and/or product information, and overseeing projects -
Be able to read and convey the information on blue prints and perform take-offs for various types of customer décor and fixture requirements
-
Work with Project Managers on all aspects of sales orders and processing them within 24 hours of receipt.
-
Tracking of sales orders to ensure complete and timely shipping.
-
Coordinate shipping of products, resolve freight discrepancies, and process freight invoices.
-
Manage, maintain and update customer information, inventory and invoicing within internal
software. -
Provide custom reports when needed.
-
Work with IT department to develop custom reports or website portal when needed.
-
Support President and EVP of Operations in various administrative duties when needed.
-
Meet with clients as needed, including possible day travel to client headquarters or to retail
store locations.
Qualifications
-
Excellent professional communication and writing skills.
-
Ability to research and resolve client inquiries and complaints.
-
Strong administrative and superior organizational skills.
-
Excellent PC Skills that include MS Office / Word / Excel/ Powerpoint/ Adobe Suite/ Visual
-
Ability to handle multiple projects.
-
Ability to make logical decision, prioritize workload, track multiple projects, manage multiple
deadlines, for multiple customers
​
​
Education / Experience
-
Bachelor of Science Degree preferred.
-
2-5 years of experience in similar role in a fast paced work environment.
​
​
Send resume to: matthew.wood@offthewall.net or steve.melnick@offthewall.net